Free Shipping Worldwide
Shipping & Return

How do you ship packages?

Packages will be shipped by ePacket or other channel depending on the weight, size of the product and country. You can upgrade to express shipping to speed up the delivery by EMS / DHL / Fedex (5 – 9 business days).


Do you ship worldwide?

Yes. We provide free shipping to over 180 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.


How long does shipping take?

Shipping time varies by location & custom clearance on your country. These are our estimates for Free Shipping Method:

Location*Estimated Shipping Time
United States13-20 Business days
Canada, Europe13-20 Business days
Australia, New Zealand15-25 Business days
Mexico, Central America, South America15-25 Business days

*This doesn’t include our 3-7 days processing time.


Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days after making payment, please reply to your “Payment Order” email for info.


My tracking says “no information available at the moment”.

For some shipping companies, it takes 2 – 5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.


Will my items be sent in one package?

We always try to ship in separate package to lower the risk of being taxed and seized by custom.


Countries that we do not ship?

  • Argentina


What about customs, tax duty, seizures?

The buyer is fully responsible for any tax that are charged by customs. In case of seizures, we may decide to re-ship the product(s), but this is decided on a case-by-case basis and is usually a one-time courtesy. We will however re-ship in the event your package is lost before reaching customs in your country.


Returns & Exchanges

In the event of return, the buyer is responsible for return shipping costs, item in original condition, the package must have tracking, and the buyer will not be compensated if the package is lost in transit or seized by any custom.

For these reasons, we recommend asking for insole measurements before ordering or referring to size chart to pick your size if you are unsure of fit, to avoid having to return the item.

As of 1 July 2017, we do not accept exchanges anymore due to expensive international return cost ($80-$110), resend shipping cost ($30-$40) and possible risk of item being seized by local custom.


Learn more of Return & Refunds on